Job Title: Vice President, Customer Engagement and Operations
Location: Remote
Job Type: Half- to Full-Time
Supervisor: Reports to the President
Job Summary
The NIATx (Network for the Improvement of Addiction Treatment) Foundation is seeking a dynamic and results-driven professional to lead new client engagement, nurture and expand existing client relationships, and oversee the implementation of NIATx tools into the operations of treatment/recovery programs, as well as health systems. This multifaceted position requires a strong focus on customer service, effective organizational skills, creative problem-solving, and the ability to handle multiple tasks simultaneously.
The ideal candidate will have a proven track record in developing growth opportunities; establishing and sustaining client relationships; managing projects; assessing new markets, partnerships, and grant funding; and working with health systems/services, health insurance plans, Federal, State, and Local Healthcare entities, health-related philanthropies, and Federal, State, and Local Healthcare authorities.
Key Responsibilities
The Vice President of Customer Engagement and Operations is responsible for:
- Developing and initiating relationships with new clients, stakeholders, and partners to increase the adoption of NIATx solutions and effectively address clients’ critical delivery system needs.
- Negotiating client engagement contracts on behalf of the President.
- Developing outcome and milestone measures to assess progress toward project deliverables.
- Setting up and monitoring a system for client onboarding by consultants.
- Frequently assessing client satisfaction with NIATx products.
- Obtaining referrals from existing, satisfied clients to expand the reach of NIATx to additional organizations (e.g., community-based providers, health systems, providers, city, county, and state government, etc.).
- Reporting to the President on progress being made relative to client engagement, execution of project strategies, and achievement of project deliverables.
- Serving as a single point of contact for clients to resolve interfaces between client and NIATx staff.
- Representing NIATx at networking events and conferences to increase awareness of NIATx.
Required Skills and Qualifications
- Bachelor’s degree; Master’s degree preferred.
- Proven experience in business development and a passion for helping client organizations to grow, succeed, and provide better services.
- Experience with nonprofit organizations, for-profit organizations, and the public sector.
- Engagement scoping and budgeting.
- Familiarity with behavioral health systems and services.
- Strong verbal and written communication skills.
- Excellent organizational and time management skills, with the ability to multi-task and prioritize work in a fast-paced environment.
- Ability to work independently and as part of a team
- Strong analytical and negotiation skills.
Why Join Us?
- Work in a supportive, collaborative environment where your ideas are valued.
- Develop meaningful projects that make a positive impact on organizations, patients, and communities.
- Work with a wide range of clients, including stand-alone community agencies, healthcare providers, networks of service providers, and State and Federal governmental agencies.
Benefits
- Flexible work environment, including remote work options.
- Opportunity to work with a spectrum of service providers working in diverse settings and across multiple areas of business.
- Competitive compensation package with performance-based bonuses..
Apply Now
Email your resume to niatxfoundation@gmail.com.