Access & Retention

NIATx coaching and multi-organizational learning collaboratives are available to increase service utilization by 20-40% on average. These quick and efficient methods and tools allow providers to simultaneously learn from experts and peers--and are quite flexible in addressing real-time issues that matter.

Currently, one area where NIATx methods are being used is to determine the best mix of virtual and in-person services available. This analysis occurs by service type, follows the access and treatment progression (e.g., intake, acute services, recovery supports, continuing care), and can integrate current and projected reimbursement practices.

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Lasting Impacts

NIATx has a long history of improving access and retention. For many organizations, this resulted in expansion of their annual revenue by 3-5 times.
The ability to impact access and retention is well-documented in research literature:


A business case for quality improvement in addiction treatment: evidence from the NIATx collaborative. Quanbeck, et. al. (2012). The journal of behavioral health services & research, 39(1), 91-100.

An investigation of an open-access model for scaling up methadone maintenance treatment. Madden, et. al. (2018). Addiction, 113(8), 1450-1458.

The Network for the Improvement of Addiction Treatment (NIATx): enhancing access and retention. McCarty, et. al. (2007). Drug and alcohol dependence, 88(2-3), 138-145.

Which elements of improvement collaboratives are most effective? A cluster-randomized trial. Gustafson, et. al. (2013). Addiction, 108(6), 1145-1157.

Replication and sustainability of improved access and retention within the Network for the Improvement of Addiction Treatment. Hoffman, et. al. (2008). Drug and alcohol dependence98(1-2), 63-69.